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Shipping Policy

We want your online experience to be enjoyable and simple so we have created an ordering, shipping and payment process to make getting your gear easy!

If you have any questions about our policies and procedures, please contact us via our contact us page or call customer service at 1.888.568.9347.

Most orders placed by 12 PM Eastern for delivery by UPS are shipped on the same business day. Orders placed by 1 PM Eastern for delivery by USPS will usually ship on the same business day.  Mail or Fax orders are shipped once payment is received and cleared.

We make our best effort to ship all orders within 24 business hours.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Below are the shipping options and the associated Shipping & Handling Charges

Local Shipping & Handling

United States of America

 

Flat Rate Shipped via the USPS, 3 - 5 business days anywhere within the USA $5.95
Priority Shipped via USPS, 2 - 3 business days average anywhere in the USA $7.99 for the first item, add $1 per each additional item
2-Day Guaranteed
Flat Rate
Shipped 2 business days guaranteed anywhere in the USA (no PO Boxes) $9.95
Guaranteed Overnight
(Signature required or No signature)
Shipped Next Day. Does not include Saturday delivery (No PO Boxes) $19.99 for the first item, add $1 per each additional item
Saturday Delivery
(Signature required or No signature)
Shipped Friday (No PO Boxes, Not available in all areas) $32.99 for the first item, add $1 per each additional item

Please note: Exotac reserves the right to change the shipping method at its own discretion and expense. Exotac is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Canada

Normal
(No tracking available)
Shipped via USPS Priority flat rate, 10-15 business days $12.99 for the first item, add $1 per each additional item
Canada Expedited Shipped via USPS , 3-5 business days (No PO Boxes) $26.99 for the first item, add $1 per each additional item. Estimated delivery time for items we have in stock is 2 to 4 business days from date of shipment provided no problems occur with your local customs office.

For all Canadian shipments, Exotac will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.  Exotac will not be held liable for any customs duties or taxes that arise from your local customs office. Exotac will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Exotac will not be responsible for lost shipments.

All Other Countries

International
(No tracking available)
Shipped via USPS Priority, 14-28 business days anywhere in the world $11.99 for the first item, add $1 per each additional item.
International Expedited Shipped Expedited, 3-5 business days (No PO Boxes) Varies by country. Price is provided in shopping cart.

Please note that customs and import policies of countries outside the USA vary. It is your responsibility to check your country's policies and duties for which you may be liable.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office.  Exotac will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Exotac will not be held liable for any customs duties or taxes that arise from your local customs office. Exotac will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Please note: Exotac reserves the right to change the shipping method at its own discretion and expense. Exotac is not responsible for delays caused by weather or other natural disasters.

Also Note

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Online Click on "Add to Cart"
Phone By calling Toll Free 1-888-568-9347 Monday to Friday.
Outside the U.S. call: +1 (678) 701-4400
Fax Fax us anytime at (678) 774-7014
Mail Exotac Inc.
4850 Golden Pkwy, Suite B435
Buford, GA 30518
USA

Order Status and Returns

To check on the status of an order or return, please use our contact us formor call customer service at 1.888.568.9347.

We are available Monday to Friday from 9-5 EST.

Payment Options

On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order


 
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