We want your online experience to be enjoyable and simple so we have created an ordering, shipping and payment process to make getting your gear easy!

Most orders placed by 3 PM Eastern for delivery by UPS are shipped on the same business day. Orders placed by 9AM Eastern for delivery by USPS will ship on the same business day.  Mail or Fax orders are shipped once payment is received and cleared.

We make our best effort to ship all orders within 24 business hours.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Below are the shipping options and the associated Shipping & Handling Charges

Local Shipping & Handling

United States of America

Please note: Exotac reserves the right to change the shipping method at its own discretion and expense. Exotac is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Canada

For all Canadian shipments, Exotac will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.  Exotac will not be held liable for any customs duties or taxes that arise from your local customs office. Exotac will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Exotac will not be responsible for lost shipments.

All Other Countries

Please note that customs and import policies of countries outside the USA vary. It is your responsibility to check your country's policies and duties for which you may be liable.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office.  Exotac will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Exotac will not be held liable for any customs duties or taxes that arise from your local customs office. Exotac will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Please note: Exotac reserves the right to change the shipping method at its own discretion and expense. Exotac is not responsible for delays caused by weather or other natural disasters.

Also Note

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Order Status and Returns

Payment Options

On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order